We, Limousine Hire, take the protection of your personal data seriously and protect your privacy when processing them in accordance with the applicable data protection regulations.
This privacy policy informs you as a visitor of the Limousine Hire website, as a user or customer of the online platform of Limousine Hire, or other services of Limousine Hire (together also “Limousine Hire Services”) which of your personal data is processed by Limousine Hire and for which purpose. The Limousine Hire Services are not aimed at minors.
Data Security
Limousine Hire uses appropriate technical and organizational security measures to ensure a level of protection for personal data appropriate to the risk, taking into account the state of the art, implementation costs and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and the degree of risk. The transfer of personal data between your end device and Limousine Hire is generally carried out in an encrypted form (TLS encryption). You can identify an encrypted connection for example by the lock symbol in the address line of your browser.
If you communicate with us by e-mail, access by third parties cannot be ruled out. Limousine Hire also uses transport encryption for e-mails in general. But in the case of confidential information, Limousine Hire recommends using the postal way or fully encrypted e-mail communication (PGP). Please let us know if you would like to correspond with us by e-mail in an encrypted form so that we can give you information on the relevant addresses and public keys.
Provision of the websites
When visiting Limousine Hire websites for information purposes, i.e. even without your registration, data is automatically collected regarding the usage through your browser (hereinafter “surf data”). This includes your IP address, the status code, the Limousine Hire websites visited, date and time of the server request, browser type and browser version, referrer (website visited beforehand), files transferred and data volume. The surf data is stored by Limousine Hire in so-called log files. If you visit Limousine Hire websites without having a Limousine Hire account, we will not know who you are.
We inform you about the cookies and analysis services used by Limousine Hire in section 6. Otherwise, your surf data will not be provided to third parties. The processing of surf data is mainly carried out to establish and maintain the technical connection when surfing the internet. This data is also used by Limousine Hire in a pseudonymized or anonymized form in order to analyze the use of our websites, to design and improve the Limousine Hireservices to meet demand, to recognize and eliminate technical or process-related disruptions and problems and to prevent illegal use of the Limousine Hire services (e.g. fraudulent booking, cyberattacks).
Stored log files are erased or anonymized, provided they are no longer required to ensure the general functionality of Limousine Hire services. Limousine Hire retains the log files only insofar as you have consented to this or if there are legal retention obligations.
The legal basis for the processing of personal data when providing websites is Art. 6 Paragraph 1 lit f GDPR (Limousine Hire’s legitimate interest). Insofar you are a Limousine Hire user or customer, the legal basis is also Art. 6 para. 1 lit. b DSGVO (contract performance, see otherwise below number 9.). If you have consented to an extended usage of your surf data, the legal basis is Art. 6 Paragraph 1 lit. a GDPR (your consent). You can revoke your consent at any time.
Cookies, pixels and similar technologies
When using Limousine Hire services, cookies, pixels or similar methods may be used. This is common for most large websites.
Cookies are small text files and pixels are small graphic files which can be stored on the user’s end device. You will find comprehensive information on the cookies, pixels and similar methods used by Limousine Hire in our Cookie Policy.
As part of your use of Limousine Hire Services, Limousine Hire sets the cookies that are necessary for Limousine Hire to provide a feature you request (e.g., language, login status, cookie consent). Limousine Hire also uses, where you have consented, its own and third party cookies to analyze and improve the use of the Limousine Hire Services, to improve and personalize functionality to you, to detect and correct malfunctions and problems of a technical or process nature, to prevent unlawful use of the Limousine Hire Services (e.g. fraudulent booking, cyber-attacks) and for marketing purposes. (including the measurement, analysis and evaluation of advertising). The details of this can be found in our Cookie Policy. Your consent to the setting and use of cookies by Limousine Hire is documented electronically via a Consent Management Tool or Consent Management Platform (CMP) used by Limousine Hire. You can revoke your consent at any time with future effect or change your cookie settings; the easiest way to do this is to change your cookie settings as you wish in the CMP used by Limousine Hire.
Additionally, you can prevent the storage of cookies and delete existing cookies at any time in the settings of your browser. However, this may lead to the fact that individual functions of the Limousine Hire Services are not or only partially available. The storage period varies per cookie and can be viewed in your browser in our Cookie Policy.
The legal basis for the processing of personal data when using cookies, pixels and similar procedures are Art. 6 para. 1 lit. a (your consent) and lit. f DSGVO (legitimate interest of Limousine Hire in case of necessary cookies in connection with § 25 TTDSG).
Social Media / Social Networks
Limousine Hire’s Social Media Presence
Limousine Hire maintains pages in social networks such as Instagram or Facebook. The respective provider of the social network provides detailed information about which personal data is processed and how. In addition, please see our notes on our pages on the respective platforms.
Facebook, Facebook Messenger and Facebook Connect
Limousine Hire uses services of the social network, Facebook operated by Meta Platforms Inc., 1601 Willow Road, Menlo Park, CA 94025, USA (“Facebook”). The controller for the data processing in Europe for Facebook is Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. You can access Facebook’s data protection information here: https://www.facebook.com/about/privacy/
You can contact us and exchange messages with Limousine Hire via Facebook Messenger.
Limousine Hire also provides the option of logging in to the Limousine Hire account using Facebook Connect. In order to do this, you will be sent to a Facebook page where you may log in using your Facebook user information. If you log in to the Limousine Hire account using Facebook Connect, certain personal data will be transferred by Facebook to Limousine Hire. Facebook will inform you regarding what data will be transferred, for the purpose of which you may grant or refuse explicit consent. Personal data will not be transferred by Facebook to Limousine Hire without this consent. Facebook can also determine from your login via Facebook Connect that you have logged in with us and when you have done so. Limousine Hire uses the data transmitted by Facebook in order to identify you.
If you actively choose to log in via Facebook, you consent to Limousine Hire processing, in a personalized form, the data transmitted by Facebook to identify you in connection with your account. This consent may be revoked at any time without any additional costs and with effect for the future.
You also have the option at any time to adjust the usage of Facebook Connect and log in to your Limousine Hire account in another manner.
Limousine Hire uses, where you have consented to this, Facebook Custom Audiences from lists to show you targeted advertising via Facebook. Limousine Hire creates lists of existing contacts and uploads them to Facebook via LimousineHire’s Facebook account. Before uploading, the list is hashed locally in the browser and only then sent to Facebook. There it is compared with Facebook’s existing list of hashed IDs of Facebook users. The matches are then added to LimousineHire’s Custom Audience. Facebook does not collect any new personal data.
The legal basis for the processing of personal data when using Facebook Connect is in each case Art. 6 Paragraph 1 lit a GDPR (your consent).
We will inform you in our Cookie Policy about Facebook’s cookies, pixels and similar technologies which are used by Limousine Hire.
Personal data can be transmitted to limousine service providers in a third-party country outside of the European Union or the European Economic Area in which the transport is intended to take place. Limousine Hire cannot generally provide further information on the data protection level in the third-party country. An adequacy decision (see Art. 45 Paragraph 3 GDPR) or suitable guarantees (see Art. 46 GDPR) are not required for the transmission since the transmission is required for the performance of a contract between the data subject and the controller or to carry out pre-contractual measures upon request from the data subject (Art. 49 Paragraph 1 lit b GDPR) or because the transmission is required to enter into or to perform a contract concluded in the interest of the data subject by the controller with another natural or legal person (Art. 49 Paragraph 1 lit c GDPR).
Customers have the possibility to rate a ride arranged by Limousine Hire e.g. in the Limousine Hire App. Ratings are stored in the customer’s profile and can be communicated to the respective driving service or provider or chauffeur in anonymised form. The customer can view his own reviews, other customers will not see these reviews. The purpose of the data processing within the evaluation system is the handling of the trip or the payment towards the driver or the dispatcher as well as the analysis and improvement of the Limousine Hire Services, e.g. to monitor the proper execution of trips, to increase the quality and to prevent or combat illegal use. Ratings are usually not stored for more than 2 years and then deleted or anonymised.
The legal basis for the processing of personal data during the registered use of Limousine Hire Services and during the booking of trips is Art. 6 para. 1 lit. b GDPR (contract performance). If the data subject provides additional, voluntary information (e.g. flight number, frequent flyer programme, special requests, rating), the legal basis is their consent according to Art. 6 Paragraph 1 lit a GDPR and our legitimate interest according to Art. 6 Paragraph 1 lit. f GDPR.
In addition, Limousine Hire processes customer data in order to analyse the use of the Limousine Hire Services, to design and improve them in a demand-oriented and personalised manner, to advertise the Limousine Hire Services, to detect, limit and eliminate malfunctions and problems of a technical or process-related nature and to prevent illegal use of the Limousine Hire Services (e.g. fraudulent booking, cyberattacks). In this respect, the legal basis for the processing of personal data is Art. 6 para. 1 lit. f GDPR (legitimate interest of Limousine Hire). Data will not be passed on to recipients in this respect unless to LimousineHire’s data processors (see Art. 28 GDPR) or as far as otherwise permitted by law.